What we see is what you get and every item that is sold through AndysGuitarNet is examined twice:

    Firstly, every advert that is listed on AndysGuitarNet is verified by professionals before being published. If necessary we will get additional photos or information before valuing an item for sale. Occasionally we will insist on physically examining an item before listing it.

    Secondly, before an item goes to you, we check it over in the workshop and set it up or service it as appropriate. We inform you if it is in need of repairs...previously unnoticed on the advert...and also whether the article is what was advertised. We even play it.

If an item isn't what was advertised we will inform you and offer you the following options:

1. We can negotiate with the seller and re-value the item, giving you the choice to continue with the purchase and we will refund you the difference, or

2. We can return the item to the seller at his cost and refund your money.

If we discover an item has some defect or damage that wasn't evident from the advert, we will offer you the following options:

1. We can repair the item to bring it up to the advertised specification. This is normally at the seller's cost and allows the sale to proceed as normal, or

2. We can negotiate with the seller to re-value the item to reflect it's condition and proceed with the sale refunding you the difference, or

3. We can return the item to the seller at his cost and refund your money.